Support and reporting

TestFlight feedback

Open Bureau of Odd Cases in TestFlight and choose Send Beta Feedback. Include your app version, iPhone and iOS version, language, what you expected and what happened. Apple handles this feedback under its TestFlight rules.

The current iPhone beta is available through the TestFlight invitation.

Purchases and restore

Open Profile and choose Restore Purchases while connected to the internet. Use the Apple Account that made the purchase so Apple and RevenueCat can check eligible access.

Apple controls billing and refunds. Deleting your Bureau account does not cancel a purchase. Eligible access can be restored after a new Bureau account is created; erased dialogue and statistics cannot be restored that way.

Online AI play

Questions, explanation checks and the reveal need the server. If a request fails or a usage limit is reached, follow the retry or restart option shown in the app. Do not keep resending the same message while it is pending.

To report an AI mistake, give the case title, language, your question or explanation and the reply you think is wrong. Remove personal information. Case ratings and comments go to Bureau’s editors, not directly to a provider’s model-training feedback system.

Dictation is optional and may need an internet connection. If it is unavailable, type your message. Review the recognized text before sending it; stopping dictation does not submit a question or explanation.

Bug report checklist

Include the app version and build, iPhone model, iOS version, selected language, case or archive, steps to reproduce, and a screenshot if useful. Do not send passwords, full receipts, card details or sensitive identity documents.

Delete your account or exercise your rights

In Profile, choose Delete account and data and read the confirmation. It removes your guest account and linked server gameplay, feedback and selected examples, plus local game data and AI permission on this device. Language is kept. If the button is missing in an older build, email support@bureauofoddcases.com.

If deletion is pending or device cleanup is incomplete, use Check and retry deletion. Local-only cleanup does not confirm server deletion. Uninstalling or switching off AI permission also does not delete the server account.

For access, correction, deletion or an objection, email support@bureauofoddcases.com. Explain which records or older submissions you mean; we will help locate them without asking for unnecessary identity documents. Older installation analytics and unlinked submissions cannot be erased just from the current guest account. Provider backups and Apple records have separate rules.

Content and rights reports

Email support@bureauofoddcases.com with the case title or identifier, language, the concern and any right involved. Provide only the information needed to investigate a harmful, inaccurate, privacy-invasive or rights-infringing case.